FAQs

Frequently Asked Questions

Welcome to LuxeFit Beauty! Below you’ll find answers to our most commonly asked questions. If you need more help, feel free to contact us via email at info@luxefitbeauty.com or message us on Instagram at @luxefit_beauty.

Ordering & Payment

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. We accept secure payments via credit/debit card, PayPal, and more.

Q: Can I change or cancel my order?
A: If your order hasn’t been processed or shipped, you can request changes or cancellation within 2 hours of purchase by emailing us.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We currently ship to most countries worldwide. Shipping availability may vary based on location.

Q: How long does delivery take?
A: Orders are usually processed within 2–5 business days. Estimated shipping time:

Australia: 7–14 business days
International: 10–20 business days

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your delivery status.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original condition, and in their original packaging. Please contact us before returning any item.

Q: When will I receive my refund?
A: Once your return is received and inspected, we’ll issue your refund to your original payment method within 3–7 business days.

Product Info

Q: Are your products safe for sensitive skin?
A: Yes! Our beauty tools and devices are designed with care and tested to be safe for all skin types. If you have any concerns, consult your dermatologist before use.

Q: Do your electric devices come with instructions?
A: Absolutely! Each product includes a user guide to help you get the most out of your LuxeFit Beauty tool.

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